Reply to Ticket

Add a reply to one of your support tickets. Replying to a closed ticket reopens it.

POST /v1/tickets/:id/reply

Path Parameters

Parameter	Description
id	Ticket ID

Request Body

Field	Required	Type	Description
message	Yes	string	Reply body

Response

{
  "data": {
    "success": true,
    "id": "msg_xxx"
  }
}

Example

curl -X POST "https://api.packedge.dev/v1/tickets/tkt_xxx/reply" \
  -H "Authorization: Bearer pk_your_api_key" \
  -H "Content-Type: application/json" \
  -d '{
    "message": "The webhook ID is whk_xxx."
  }'