Create Ticket

Open a new PackEdge support ticket.

POST /v1/tickets

Request Body

{
  "subject": "Webhook deliveries failing",
  "message": "Deliveries to my endpoint started failing yesterday.",
  "priority": "high",
  "category": "technical"
}

Field	Required	Type	Description
subject	Yes	string	Ticket subject line
message	Yes	string	Initial message body
priority	No	string	low, normal (default), high, urgent
category	No	string	billing, technical, feature, other

Response

{
  "data": {
    "id": "tkt_xxx",
    "subject": "Webhook deliveries failing",
    "status": "open",
    "priority": "high"
  }
}

Example

curl -X POST "https://api.packedge.dev/v1/tickets" \
  -H "Authorization: Bearer pk_your_api_key" \
  -H "Content-Type: application/json" \
  -d '{
    "subject": "Webhook deliveries failing",
    "message": "Deliveries to my endpoint started failing yesterday."
  }'