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Get Ticket ​

Retrieve one support ticket with its full message thread.

GET /v1/tickets/:id

Path Parameters ​

ParameterDescription
idTicket ID

Response ​

json
{
  "data": {
    "id": "tkt_xxx",
    "subject": "Webhook deliveries failing",
    "status": "open",
    "priority": "high",
    "category": "technical",
    "closedAt": null,
    "lastMessageAt": "2026-06-12T09:00:00Z",
    "lastMessageBy": "support",
    "createdAt": "2026-06-11T15:00:00Z",
    "messages": [
      {
        "id": "msg_xxx",
        "authorType": "user",
        "body": "Deliveries to my endpoint started failing yesterday.",
        "createdAt": "2026-06-11T15:00:00Z"
      },
      {
        "id": "msg_yyy",
        "authorType": "support",
        "body": "We're looking into it — can you share the webhook ID?",
        "createdAt": "2026-06-12T09:00:00Z"
      }
    ]
  }
}

Example ​

bash
curl -X GET "https://api.packedge.dev/v1/tickets/tkt_xxx" \
  -H "Authorization: Bearer pk_your_api_key"